Build a Multi Agent Citizen Services Workflow with Tool Governance
Group: Business Requirement
Product Category: AI & Data Science
Sub Category: AI Agent Engineer
Solution Available
Source code, datasets, and other related files for the solution will be provided.
About this Product
Tessmoor Borough Council's Resident Support Team manually handles hundreds of messages each month about grants, causing delays and errors.
What you build
- Supervisor and specialist agents: a multi-agent orchestrator that routes citizen messages to four agents (status, eligibility, scheduling, correspondence), each with its own tools and budget.
- Governance gate: a deterministic policy engine that validates every tool call, checks case scope and requires human approval for sensitive actions.
- Approval queue: human-in-the-loop workflow with checkpoint and resume for decisions, reschedules and explanations.
- Observability layer: traces, metrics, audit chains and redacted logs that prove every action and create tamper-evident records.
Skills you practise
- Agent orchestration: routing logic, state management, budgets and checkpointing for fault tolerance.
- Tool governance: registry, risk tiers, argument validation and injection detection.
- Human oversight: approval workflows, hash-bound decisions and fail-closed degradation when services fail.
Outcome
- Enterprise AI system: a production-grade multi-agent workflow passing 24 golden scenarios with full traceability, ready to explain in interviews and add to your AI engineering portfolio.
Resources
The complete brief for the governed casework assistant you build: the problem, users, rules, interfaces and how success is measured.
- The Tessmoor Borough Council Warm Homes Repair Grant scenario and why unchecked agents are a risk
- Functional requirements and sixteen numbered business rules for tool governance and human approval
- Non functional requirements, security and access, and observability and audit expectations
- Data model, sample data, APIs and key use cases with a requirements traceability matrix
- Fifteen acceptance criteria, risks with mitigations and a glossary of the domain terms
- Technology stack, project structure, implementation plan and learner deliverables
Topics
Skills
Languages
English
Level
Advanced
Business Domain
Government and Citizen Services
Project Mentors
Labs • Projects • Practice
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